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Solutions / E-commerce

Keep shoppers informed from checkout to doorstep.

Order confirmations, shipping updates, cart recovery and delivery feedback on SMS and WhatsApp, driven by events from your store.

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Use cases

Messages that reduce support tickets and recover revenue

Order and shipping updates

Placed, packed, shipped, out for delivery and delivered, each from a registered template.

Abandoned cart recovery

Trigger a WhatsApp message first and an SMS if it is not delivered, with a unique recovery link.

COD confirmation

Ask customers to confirm cash-on-delivery orders by reply or keypress to cut returns.

Back-in-stock alerts

Notify waitlisted customers the moment stock returns.

Delivery feedback

Collect ratings after delivery with one-tap replies.

Returns and support

Route replies into a shared inbox with order context attached.

Integrations

Connect your store through events

Use the REST API and webhooks, or connect a storefront platform. [CONFIRM PLUGINS]

  • Event-triggered journeys from order status changes
  • Short links with click and conversion reports
  • Per-brand sender IDs and templates under one account
Customers

Case study placeholders

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