Products / Voice and IVR

Voice that answers, routes and calls out.

Provision numbers, design call flows in a visual editor and run outbound voice campaigns, with a call record for every leg.

Capabilities

One voice layer for inbound and outbound

Virtual numbers

Local, toll-free and mobile numbers by country, with number-level routing and business hours. [CONFIRM INVENTORY]

Visual IVR builder

Menus, input collection, time conditions, queues and webhooks on a drag-and-drop canvas, versioned and testable.

Click-to-call and callbacks

Connect an agent and a customer with one API call, or offer a callback instead of a queue.

Outbound voice campaigns

Dial lists with pacing, retry rules, answer detection and a recorded message or a live flow.

Recording and transcripts

Record by rule, store securely and search calls by number, agent or outcome. [CONFIRM TRANSCRIPTS]

Call detail records

Every leg, duration, disposition and cost in a record you can query or stream to your warehouse.

How it works

Design a flow, point a number at it

1

Get a number

Choose a number and country, or port your own.

2

Build the flow

Compose menus, queues and rules, then test with a call.

3

Go live

Publish a version and route the number to it.

4

Review calls

Watch live calls and analyse outcomes by flow node.

Control

Limits and records you can hand to an auditor

Set concurrency, spend and calling-hour limits per account or per campaign, and keep a full record of what was dialled and why.

  • Concurrency and spend caps with alerts
  • Calling-hour windows and do-not-call list checks
  • Caller ID rules per country
FAQ

अक्सर पूछे जाने वाले प्रश्न

Can I keep my existing number?

In most countries numbers can be ported in. Timelines depend on the losing carrier.

Is there a browser softphone?

Agents can take calls in the browser or on a SIP phone. [CONFIRM]

How are calls billed?

Per minute by destination, with number rental billed monthly. See pricing for current rates.

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